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Why is WhatsApp the Fastest for Quotations?

Our team always has WhatsApp open on their phones, so messages are seen instantly. Unlike email, you don't have to wait for inboxes to be checked, nor forms to be processed in the backend. Many customers are used to walking past a whisky store, taking a photo, and sending it to ask: "How much is this worth?" — For such quick inquiries, WhatsApp is ideal.

What types of inquiries are suitable for WhatsApp?

• Quick Valuation: If you have one or two bottles and want to know their approximate value immediately, just send a photo of the front label.
• Hong Kong Local Customers: Communication is seamless; arranging pick-up times and delivery details can all be handled via WhatsApp.
• Overseas Chinese Collectors: Customers from the UK, Japan, and Australia are accustomed to using WhatsApp to connect. We respond despite time differences, typically by the next business day.
• Sellers in a Hurry: If you're moving or emigrating and want to sell quickly, WhatsApp offers the most efficient conversation. From sending photos to arranging pick-up, it can be done in a single day.

Any tips for sending photos?

Professional photography isn't necessary; a phone photo is sufficient. The most important thing is a clear front label, showing the brand, vintage, and volume. If there's an original box and certificate, include them in the photo for a more accurate valuation. For complete details on what information is needed for a valuation, please refer to the detailed guidelines on our contact page.

Response Time Reference

• Business Hours (10:00–20:00): 15–30 minutes for popular items, within 1 hour for a batch of collectibles.
• Non-Business Hours: Messages will be received and responded to the next business day. Mark as "URGENT" for faster processing.
• Rare Items (Karuizawa, Hanyu Playing Cards, Fine&Rare, etc.): Requires checking auction records from the past six months, approximately 2–4 hours.

Other Contact Channels

If you prefer WeChat, you can add WeChat ID: WSSJ868, where a specialist will also assist you. For more contact methods and complete valuation guidelines, please visit the Contact Whisky Era page.